Terms & Conditions
Thank you for finding French Connections. Our goal is to satisfy our customers and maintain excellent relationships with our suppliers who are mostly small artists, craft co-operatives and small businesses in France and throughout the African continent. Many of our items are hand-made and are one of a kind. The photo you see is the product you will receive.
Online Shopping & Shipping Policies
When multiple yards of the same fabric are ordered, we will ship a single cut whenever possible. We will contact you via email if we need to send you two cuts.
The security of your personal information is important to us. That is why we use PayPal services to handle credit card transactions for the website. You do not need a PayPal account to pay with this feature. If you prefer calling us with your payment information, please do so during our business hours 10:30 â 5:30 EST.
Unless otherwise designated and purchased during checkout, the method of shipping will be the United States Postal Service (USPS) Priority Mail service or Fedex Home Delivery.
Place your order online and pay for shipping charges. We will prepare your order and calculate the actual cost of shipping. We will issue you a refund if you have overpaid for shipping. We will provide proof that a shipment has been made, but we cannot be responsible for packages that do not arrive at their destination outside of the United States. All duties, taxes and fees are the responsibility of the purchaser. All invoices included with the order will represent the actual value of the merchandise shipped. No exceptions.
We do not accept returns of cut fabric, unless there is a problem with the fabric that was ordered
Please contact us about any product received that is not as it is described, or any reason you are not satisfied with your purchase. We will attempt to do what is necessary to correct the situation, whether sending a replacement (if possible) or providing a refund.
Returns must be made within 14 days of receipt. We are not responsible for shipping charges on returned merchandise.
We offer wholesale pricing on selected products. Please contact us for more information by sending an email to firstname.lastname@example.org.
Despite every effort to accurately duplicate each productâs color when scanned to our website, actual colors may vary. Due to monitor and/or video card differences, subtle variations in color and surface texture may not be fully revealed. The colors on your screen may not be an accurate depiction of the actual color. Product photos should be used as a guide only. If you need to know exact color, please order samples of the fabric or request Pantone colors for the article in question.