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Terms & Conditions Our goal is to satisfy our customers and maintain excellent relationships with our suppliers who are mostly small artists, craft co-operatives and small businesses in France and throughout the African continent. Many of our items are hand-made and are one of a kind. The photo you see is the product you will receive. Online Shopping & Shipping Policies Ordering Fabric: When multiple yards of the same fabric are ordered, we will ship a single cut whenever possible. We will contact you via email if we need to send you two cuts. Payments: The security of your personal information is important to us. We do not have access to your credit card information that is processed through reputable third parties. If you prefer calling us with your payment information, please do so during our business hours 10:30 to 5:30 EST. Shipping: Domestic Shipping: The method of shipping will be the United States Postal Service (USPS) service or UPS Ground Delivery. International orders: Place your order online and pay for shipping charges. We will prepare your order and calculate the actual cost of shipping. We will issue you a refund if you have overpaid for shipping. We can provide proof that a shipment was, but we are not responsible for packages that do not arrive at their destination outside of the United States. All duties, taxes and fees are the responsibility of the purchaser. All invoices included with the order will represent the actual value of the merchandise shipped. No exceptions. Returns: Please contact us about any issues with your order, or any reason you are not satisfied with your purchase. Returns must be made within 14 days of receipt. We are not responsible for shipping charges for returned merchandise. Refunds for the product value will be issued once items are received by our store, minus shipping costs for items sent with free shipping. We do not accept returns of cut fabric, unless we agree there is a problem with the fabric that was ordered. Contact us first. Wholesale: We offer wholesale pricing on selected products. Please contact us for more information by sending an email to info@french-nc.com. Disclaimers: Color: Despite every effort to accurately represent a product's color through photographs or in text, actual colors may vary to what you see on your computer monitor. The colors on your screen may not be an accurate depiction of the actual color. Product photos should be used as a guide only. If you need to know exact color, please order samples of fabric or request Pantone colors for the article in question. Odor: We are not responsible for shipments that you might think have an odor. Our products are made of natural materials like grass and straw that can have an odor before they are aired. Our store building is over 100 years old and we sell antique furniture. We also sell some fabrics use natural dyes, starch, or finishing that can have an odor before it is aired.